Privacy Policy

SmartShift Homes Pty Ltd ("SmartShift", "we", "us", "our") is bound by the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). This policy explains how we collect, hold, use, disclose and protect your personal information, and how you can access, correct or complain about it.

This policy applies to all interactions with SmartShift — visiting our website, requesting a quote, ordering a unit, financing through one of our partners, lodging a warranty claim, or signing up to our marketing communications.

We may update this policy from time to time. The current version and last-updated date are shown at the top of the page. Material changes will be highlighted on this page for at least 30 days.

SmartShift Homes Pty Ltd — an Australian-registered company supplying relocatable buildings, expanders, studios, accessories and off-grid solutions.

Contact for privacy matters: hello@smartshifthomes.com.au · 0422 107 443.

If you would like the postal address of our registered office for written privacy correspondence, email us and we will provide it.

Contact and identity details: your name, postal and delivery address, phone number, email, and (where you provide it) date of birth and ID for finance applications.

Order and site information: the model you are interested in, delivery address, site characteristics (block size, access, slope, services), photos you send us, and configuration preferences.

Financial information: payment details, deposit and balance records, and — where you elect to finance — the information your finance broker requires (employment, income, expenses, ID verification).

Warranty and after-sales: invoice number, serial number, claim details and photos of defects.

Website and device data: IP address, browser type, pages viewed, referring URL, approximate location derived from IP, and cookie identifiers — collected automatically when you visit our site.

We do not collect sensitive information (such as health, racial, religious or political information) as a matter of course. If we ever need to, we will ask for your consent first.

Directly from you — when you fill in a form on our website, email or phone us, sign a sales contract, lodge a warranty claim, or speak with our team in person.

From third parties on your behalf — such as your finance broker, your conveyancer, your building surveyor, or a tradesperson you have engaged to install or service the unit.

Automatically — through cookies, analytics and server logs when you visit our website (see Section 09).

Where it is reasonable and practical, we collect personal information directly from you. If we receive information about you from someone else without your knowledge, we will let you know as soon as practical after receiving it.

To respond to your enquiries, prepare and discuss quotes, and recommend the right model for your site.

To enter into and perform a contract with you — manufacturing your unit, arranging delivery, coordinating site installation, processing payments, and providing after-sales and warranty support.

To verify your identity and, where you have requested finance, to refer your application to a licensed finance broker.

To improve our products, website and services using aggregated, de-identified analytics data.

To send you marketing communications about products, finance offers, and news — only with your consent, and only until you opt out.

To comply with our legal obligations, including under the Australian Consumer Law, taxation laws, and the requests of regulators, courts and law enforcement where required.

Logistics and trade partners: delivery and transport providers, crane and HIAB operators, and the qualified tradespeople we engage for installation or warranty repairs at your site.

Finance partners: where you have requested finance, we refer your enquiry to AusLoans Finance Group Pty Ltd (Australian Credit Licence 433137) or another licensed broker you nominate. They will request and assess credit information directly from you under their own privacy policy.

Payment and banking providers: our bank and any payment processor we use to receive deposits and balance payments.

IT and business service providers: the providers we use to run our website, email, CRM, accounting, marketing automation, cloud storage and analytics. Each is bound by contract to handle your data only for the purposes we authorise.

Professional advisers: our accountants, auditors, lawyers and insurers, where access is necessary for them to advise us.

Regulators, courts and law enforcement: where we are legally required or authorised to disclose.

We do not sell your personal information to third parties for marketing purposes.

If you ask us about finance, we may pass your contact details and the indicative deal size to AusLoans Finance Group (or a broker you nominate). From that point the broker becomes the entity collecting and assessing your credit-related information, including any data they obtain from a credit-reporting body.

SmartShift itself is not a credit provider and does not obtain consumer credit reports. We hold only the contact information needed to make the referral and a record of whether you proceeded.

The broker's own privacy policy and credit-reporting policy will apply to credit-reporting body data. We will provide a link to their policy on request, and you can also obtain it directly from the broker.

If you have given us your email or phone number through a website form, a quote enquiry or a purchase, we may use it to send you product news, finance offers and case studies.

Every marketing email contains a one-click unsubscribe link. To opt out of SMS, reply STOP. To opt out of all marketing in one step, email hello@smartshifthomes.com.au with "Unsubscribe" in the subject line and we will remove you from every list within 5 business days.

Opting out of marketing will not affect any transactional or service-related communications you need to receive about an existing order or warranty matter.

Essential cookies are used to make the site work — for example, remembering your quote-builder selections so they survive a page refresh. These cannot be turned off without breaking the site, but they hold no personally identifying data.

Analytics cookies from Google Analytics (GA4) help us understand which pages perform, where visitors come from, and where the site can be improved. These cookies are anonymised at the IP level and the data is aggregated.

Marketing pixels from Meta (Facebook/Instagram) and Google Ads measure ad performance and let us show relevant ads on those platforms. These set cookies that can identify a browser, though not a name.

You can disable analytics and marketing cookies in your browser settings, or use a tracking-blocker extension. Doing so will not affect your ability to use the site or request a quote.

Our primary data storage and CRM is located in Australia. However, several of the routine business tools we use store data on servers in other countries, including:

Google Workspace, Google Analytics and Google Ads (United States and other Google regions); Meta advertising platforms (United States and Ireland); our email and marketing automation provider (United States); and cloud backup providers (Australia and United States).

In each case the provider is bound by contractual terms requiring privacy protections substantially similar to the APPs. We do not transfer personal information overseas for any purpose other than running the business.

We hold personal information in access-controlled cloud systems, behind strong passwords and multi-factor authentication for our team. Paper records, where they exist, are stored in locked premises and are destroyed when no longer needed.

We are bound by the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act. If we have reasonable grounds to believe an eligible data breach has occurred — one likely to result in serious harm to anyone whose data we hold — we will notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, and tell you what data was affected, the likely consequences, and the steps we are taking.

No system can be made perfectly secure. We do our best, but we cannot guarantee absolute security of information transmitted to or stored by us.

Quote enquiries that do not convert: 24 months from last contact, then deleted or de-identified.

Customer records (orders, contracts, invoices): 7 years from the end of the warranty period, to comply with tax, consumer law and warranty obligations.

Marketing-only contacts: until you opt out, then deleted from active marketing within 5 business days. Suppression records may be retained indefinitely so we do not re-contact you in error.

Website analytics data: retained in Google Analytics for the platform default of 14 months and then automatically deleted.

Outside these periods we will only continue to hold information if we are legally required to (e.g. an active dispute or regulator request), and we will delete or de-identify it as soon as that requirement ends.

Access: you have the right to ask what personal information we hold about you. We will respond within 30 days. Where the request is straightforward there is no charge; for substantial requests we may quote a reasonable fee in advance.

Correction: if anything we hold is inaccurate, out of date, incomplete or misleading, ask us to correct it. We will do so within 30 days, or explain why we cannot.

Deletion: you can ask us to delete information we no longer need. Where we are legally required to retain it (e.g. warranty or tax records) we will explain why and tell you when it will be deleted.

Marketing opt-out: see Section 08.

To exercise any of these rights, email hello@smartshifthomes.com.au with "Privacy request" in the subject line.

If you think we have breached the APPs or mishandled your information, please tell us first. Email hello@smartshifthomes.com.au with "Privacy complaint" in the subject line. We will acknowledge within 5 business days and aim to resolve your complaint within 30 days.

If you are not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC):

Phone: 1300 363 992  ·  Website: oaic.gov.au  ·  Post: GPO Box 5288, Sydney NSW 2001.